State Farm® Insurance Agent Angela Roudez

"EDIT (7/2/2026): I also want to add that Angela Roudez is simply the best and is so helpful and professional. She called and alerted me to a matter on a policy and resolved it that day! I highly recommend Angela Roudez and her team for all your insurance needs!! South Loop is very lucky to have Angela and her team in the neighborhood!

Dan Carroll spent much time answering all my policy and premium questions. Dan was not only extremely patient and helpful, but he really went over and above in explaining my family's insurance coverage and helping us find ways to mitigate and manage costs in light of our specific circumstances. Dan really knows the ins and outs of the insurance business. Moreover, he is wonderful at working with customers and making matters less stressful. I highly recommend going to Dan for your insurance needs!"

"Angela's office has handled my auto and renters insurance needs now for over 6 years. I've been very happy with their service and support!"

"Angela and Kimberly were very helpful and provided efficient service. I would recommend them to others!"

"Very professional, friendly service, have been with them for many years"

"Helpful people eager to help"

"A really amazing office to work with! I've worked with the team for renters' and auto insurance quotes/policies. Kimberly is kind, responsive, and always helpful. 5/5 stars!"

"Angela

Great service ! truly appreciated your help at the 11th hour regarding my renters insurance

Shelly"

"Great service. Dan was great"

"I used to have this insurance when I owned a salon on 87th I have since moved into a suite and had no need for it. Recently I acquired some off-site accounts that led me back to Angela and her dedicated team who quickly assisted by giving me a quote that was even cheaper than predicted. THANKS DAN!!! Your the G.O.A.T🐐"

"My agents are the absolute best. They take time and patience assuring I’m aware of everything I need while saving me a ton! I’ve had condo insurance for over 14 years and just started my auto insurance with State Farm. I feel secure and satisfied with the amazing customer service. Dan truly helped me save so much on my new policy."

"This group has been super helpful and communicative throughout the years I've been with them!"

"I have been with State Farm and Angela Roudez and team for a number of years now. Over the years I have experienced a high level of customer focused attention and professionalism with each interaction. I highly recommend this insurance team."

"Always helpful, professional and timely with all my insurance needs. Christopher was friendly, professional and expedient in getting my property insurance in place the day of closing on the property."

"My most recent interaction with my longtime State Farm agent was helpful & informative."

"Christopher was a great help in assisting me with my auto insurance today"

"The representative Mr. CHRISTOPHER JOHNSON was very helpful. Goog job assisting."

"I recently relocated out of illinois and canceled 2 policies, they never canceled the first time, reinstated the policy without my permission both at separate times. They’re so quick to take your money but give terrible service when its time to move one. I needed to call back twice to ensure it was canceled."

"I had a great experience with State Farm agent Christoper!!!"

"Very knowledgeable agent"

"I'm changing my rating because of the incompetence I've dealt with while trying to cancel my insurance. Despite being told by the branch that my policy was canceled, I was hit with a "missed payment" email three weeks later. Terrible communication and zero internal coordination. Save yourself the headache."

"Great customer service"

"The Agent was very helpful with my concerns."

"Dan was very helpful and a pleasure to talk to. Thanks for the great service."

"Kimberly is an asset to this office! She went over and beyond to assist me with some State Farm issues."

"I have been with this office since 2019. The experience was acceptable during the first two years, but it steadily declined after that. My payments began changing frequently and increased significantly, despite having no accidents or tickets.

In June 2025, autopay stopped working for my auto insurance while continuing to work for my life insurance, even though both policies were linked to the same card. As a result, I had to repeatedly contact the office for assistance. I was repeatedly told that autopay should resume, but payments continued to require manual processing each time. The issue was consistently blamed on my bank, even though my life insurance payments continued to process without any problems on this same card. I contacted my bank directly and was informed there were no issues on their end. It made no sense that one payment would be blocked while the other continued without issue.

I dealt with this problem for several months. In October 2025, my payment amount unexpectedly doubled without prior notice, and the office was unable to explain why this occurred. I chose not to make both payments, as the situation resulted from an unresolved error that originated within the office. My payments had worked fine previously, which made the sudden failure of autopay on only one policy even more concerning.

Throughout this process, I encountered repeated excuses, a lack of accountability, and difficulty reaching anyone for meaningful assistance. I often felt my calls were avoided rather than the issue being actively resolved. I was also later informed that I should have been receiving Drive Safe credits toward my bill, which I never received.

Overall, this experience was extremely frustrating and unprofessional. I did not feel supported or valued as a long-term client. I wouldn’t recommend this location to anyone."